Study tips 1Z0-465

Which two configurations will ensure that an agent’s profile pulls incidents assigned these queues first using a single agent profile?

Identify the location where the CSS file must be placed within the file structure.

What two system configuration settings can be modified to increase the value of the phrases in the “answer” versus the “subject”…?

Choose the option that will fix your customer’s issue.

what time the initial Response Due (incidents.rel_due) field be stamped using the response requirements shown?

Select three actions you must perform to identify the reason the report does not display for the agents.

how many deployments (excluding the copy between environments) must take place for the changes to be live in production…?

Identify the configuration change you would make to mitigate this problem.

Which two incident status types will show up in the agent’s “My Inbox” report?

Select the two statements that describe reasons why you would link products to categories.