Study tips 220-601

The MOST important thing is to stay calm and:

What should be kept in mind when dealing with an angry customer?

What are the most important aspects that should be kept in mind when speaking to a customer over the telephone?

Which of the following terms best describes the act of participating in a conversation whilst making sure that the speaker is aware that the speaker is being heard?

how do you suggest the Certkiller .com technician should handle the incoming call?

An example of assertive communication would be ______.

what should the technician do?

What should the technician do?

What should the technician do?

Which of the following would be the BEST way to handle the incoming call?