Study tips 642-091

What should you use to test this connectivity?

What Microsoft CRM files does the Cisco CRM Communications Connector update to add the Click to Dial customization buttons to the CRM customer contact records?

Given a customer scenario where a contact center is not installed, describe the benefits of installing the Cisco CRM Communications Connector application..

What answer best describes the role of the Cisco TAPI service provider on the CallManager Express?

What customization button is created during the install process to allow for the Click to Dial feature to work?

Select the answer that best describes how the Cisco CRM Communications Connector creates dial prefixes and patterns..

What protocol is used to send messages between the Cisco CRM Communications Connector client and server software?

Identify the four types of information stored within the phone call record when the Cisco CRM Communications Connector is enabled. (Choose four.).

Select the answer that best describes the business benefits provided by the Click to Dial feature..

Which three components belong to the Cisco CallManager Express CRM solution?