Study tips 642-091

What is stored in the CRM Services Relative URL directory?

Select the answer that best describes the business benefits provided by the Call Information Capture feature..

Select the answer that best describes the business benefits provided by the Screen Pop feature..

What type of application programming interface (API) does the Cisco CallManager Express use to relay caller ID and call state information to the Cisco CRM Communications Connector?

how the Cisco CRM Communications Connector handles Click to Dial outbound calls if there is more than one phone number listed for the Microsoft CRM customer contact?

Select the two answers that best describe the Screen Pop feature provided by the Cisco CRM Communications Connector. (Choose two.).

What information needs to be obtained from the Cisco CallManager Express in order to configure the Cisco CRM Communications Connector to function properly?

Select the answer that best describes the role of Microsoft CRM within the solution..