Study tips 642-164

which service?

Which two steps check out a database connection from the connection pool?

which service?

How many Cisco Unified Contact Center Express hardware servers would be required for this Cisco Unified Contact Center Express deployment?

How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

What formula do you use to calculate the number of agents in a Call Center?

which ways does remote monitoring allow the monitored call to be selected?

Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express?

Which three server types are supported for the installation of Cisco CRS?

What can help expose problems with script logic or validity by simulating the execution of a script?