Study tips 642-164

Where do you enable the CRS engine?

How is the default e-mail address in the E-mail Subsystem Configuration page used?

what is created on the Communications Manager when you add a Unified CM Telephony group?

Which two Customer Response Solution deployment scenarios are valid for Cisco Unified Communications?

Which agent will be selected when the Resource Selection Criteria is set to circular routing?

What happens if all CTI ports for the configured CTI Port Group are busy when a new call arrives?

Which configuration enables a Cisco Unified Contact Center Express server to fail over to a secondary Cisco Unified Communications Manager server when the primary server fails?

what two serviceability capabilities?

what is the longest expected downtime for a Cisco Agent Desktop failover?