Study tips 642-164

Which agent will be selected when the Resource Selection Criteria is set to circular routing?

Which server or servers combine with redundant Cisco CRS engines to make a valid Cisco CRS 4.0 deployment?

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

which source and destination resources?

How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

which branch of the step is executed?

What is the maximum number of CTI ports supported by a Cisco Unified Contact Center Express 5.0 Standard deployment?

What formula do you use to calculate the number of agents in a Call Center?

which service?

which ways does remote monitoring allow the monitored call to be selected?