Study tips 642-165

When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent?

Where do you enable the CRS engine?

Which server or servers combine with redundant Cisco CRS engines to make a valid Cisco CRS 4.0 deployment?

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

What is the maximum number of CTI ports supported by a Cisco Unified Contact Center Express 5.0 Standard deployment?

When would the Cisco Supervisor Desktop fail to show an agent that is logged in?

Which two steps check out a database connection from the connection pool?

which Cisco Unified CCX setting takes precedence over "Automated Available" to determine the agent’s next state?

Which phone type has the following support matrix for Cisco Unified Contact Center Express?

Which three server types are supported for the installation of Cisco CRS?