Study tips 642-165

What does CSQ stand for in Cisco Unified Contact Center Express?

what product does this organization need for this capability?

How is the default e-mail address in the E-mail Subsystem Configuration page used?

Which configuration enables a Cisco Unified Contact Center Express server to fail over to a secondary Cisco Unified Communications Manager server when the primary server fails?

what two serviceability capabilities?

what is the longest expected downtime for a Cisco Agent Desktop failover?

What is a benefit of using subflows?

which product is Cisco unified CCX integrated in order to allow an agent to chat with an SME using CAD?

Which three components can or will be installed from the Cisco Unified CCX installer media?

Which three tasks are supported by the Cisco unified CCX editor?