Study tips 642-241

what is the impact if the agent dials the phone number of the second agent directly to perform the transfer?

which label is sent to the routing client?

How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?

Where in the Cisco Unified ICM Logger database are call queuing statistics captured…?

When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?

What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?

What impact does the Cisco Unified Contact Center Enterprise 8.0(x) Mobile Agent option have on the agent peripheral gateway?

Which of these statements must be true to provide silent monitoring for Cisco Unified Contact Center Enterprise 8.0(x) mobile agents?

Which Cisco Unified Contact Center Enterprise CTI Desktop option requires the use of VoIP…?

Which of these is true?