Study tips 642-242

how are CTI route points and CTI ports created in the Unified IP IVR 4.0(x)?

Which type of call will be delivered to the next available agent?

Which statement best describes how you would configure the supervisory assist function for all of the agents?

which of the following will not occur?

which Microsoft SQL Server Agent rights setting is not allowed on the server local Security Policy Settings?

what is the first step to create a new CTI route point to be associated with a JTAPI user?

Which Cisco Unified ICM ConfigManager tool is used to enable Expanded Call Context variables?

Which Cisco Unified Contact Center Enterprise Script node is used to capture call flow data within the branches of the script and show the count in a report?

What is the purpose of the Call Tracer function of the Cisco Unified ICM Script Editor?

how is the return on no answer configured for agents?