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Study tips 642-242

how is the agent selected?

what is this variable used for?

what is the required Network VRU type?

what are two impacts of using this setting this way if the CMPG_RC.INBOUND_8001 dialed number is the same number the calls arrived on originally?

which two methods can be used to play music to the waiting caller?

what is the correct way to set up the TCP/IP default gateway?

how are service levels set for reporting?

Which two are part of the configuration?

Which two statements are correct when configuring device targets in a Cisco Unified Contact Center Enterprise solution?

Which two options must be installed and configured for the Cisco ICM Central Controller to be active?

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