Study tips 642-242

which two circumstances?

which will find the team supervisor and bring them into the call. Using the Agent Desk Settings above, how is the supervisor brought into the call?

what is the correct format for the entry?

which of the following?

What is the purpose of the Cisco Unified ICM Configuration Manager (ConfigManager)?

What type of reason code is the "Lunch Break" code shown above?

which of the following tools?

what is the expected result?

Which two options are purposes of the Call Type Manager?

which three types of LDAP server information must be configured?