Study tips 642-242

how do you transfer the caller to voice mail after the caller has already been placed in queue?

what are two options that the call may do?

which of the following components do not need to be upgraded during the same maintenance window?

Which two events require the use of a different call type to prevent double counting calls in reports?

Which item must be configured in ICM Configuration Manager for those statistics to be displayed?

what is the impact to reporting when an IP IVR fails?

which three of the following ways?

Which of the following servers require high-priority addresses identified on the visible network?

which of the following is the correct value for the VRU Connection Port field?

Which of the following statements is true about administrative scripts in the Cisco Unified Contact Center Enterprise solution?