Study tips 642-243

Drag the Cisco Unified ICM Support Utility on the left to its function on the right.

Which two of these tools or lines of syntax should be used to perform this test?

Drag and drop the available Cisco Unified IVR on the left to its function on the right.

Choose the correct sequence of agent state events from Agent Login to Agent Logout in the Cisco Unified Contact Center Enterprise solution.

What are two possible causes for this issue?

Identify the specific process that generated the log file.

What impact does the script shown in the exhibit have on the system?

what additional trace files would be helpful in troubleshooting calls that are being dropped in the Cisco Unified IP IVR for the Cisco Unified Contact Center Enterprise solution?

Which two actions would be helpful in finding the problem?

which two states describe the calls handled by this Call Routing Script?