you need to set up a process so that available service personnel can assign themselves to the next unassigned request
you need to make the custom field visible so that you can generate a report that can be filtered on status
You need to display the assignment as pending while reducing the availability of the resource until the manager approves the assignment
You need to submit this task list as a potential project to your department managers by using the workflow functionality of Project Web Access
You need to submit this task list as a potential project to your department managers by using the workflow functionality of Project Web Access