You are the Exchange administrator for your company. The Exchange organization contains two servers that run Exchange Server 2003. All users send and receive e-mail messages by using Microsoft Outlook.
All users in the customer service department are members of a global group named CS_GG. Management plans to implement a new process for customer service. Customers will request service by sending e-mail messages to a specified address. Customer service users will receive and reply to these messages. In the source address field, each reply must display CustomerService as the alias. Replies must not display the personal e-mail addresses of customer service users.
You create a mail-enabled distribution group named CustomerService and add all customer service users to this group. Members of the CustomerService distribution group now receive all e-mail requests for customer service. However, when they send replies, the replies display their personal e-mail addresses as the return address.
You need to enable the customer service users to reply by using the CustomerService e-mail address instead of their personal e-mail addresses.
What should you do?
A.
Modify the permissions on the CS_GG has Send As permissions on the distribution group.
B.
Modify the CustomerService distribution group to accept messages only from authenticated users.
C.
Delete the CustomerService distribution group. Create a mail-enabled user account named CustomerService. Modify the permissions on the CustomerService mailbox so that CS_GG has permissions to send on behalf of the mailbox.
D.
Modify the permissions of the CustomerService distribution group so that CS_GG has send To permissions on the distribution group.
Explanation:
The filter is created, but has not been applied. Hence, the junk mail still arrives.
The CustomerService group is mail-enabled; meaning that it has a mailbox.
Assigning the Send As permission to the CS_GC membership will enable the CS_GC users to send mail as the CustomerService "user".
Note that since the group is mail enabled, there is a single mailbox for the group that has been defined.
Understand that the "Send As" permission allows users to send mail as another user. In this case, the "user" is actually a group.
As permission to the CS_GC membership will enable the CS_GC users to send mail as the CustomerService "user".
Note that since the group is mail enabled, there is a single mailbox for the group that has been defined. Understand that the "Send As" permission allows users to send mail as another user.
In this case, the "user" is actually a group.
Incorrect answers:
B. Accepting messages only from authenticated users is designed to prevent people outside the organization from sending messages to the organization.
It will not affect messages sent by already authenticated users, and hence will have no effect on the problem described.
C. The CS_GC group can’t be given permission to "Send on Behalf". Only other users can be given this permission. Therefore, this answer is not correct.
D. There is no "Send To" permission. Therefore, this answer can be eliminated.
References:
Implementing, Managing, and Maintaining Microsoft Exchange Server 2003 MOC Course book 2400B, Pages 04-35,36
Microsoft Exchange Help -> Users and Computers -> Exchange 2003 General Tab -> Delivery Options