Your company uses Office 365 and has an Enterprise E3 license plan. Employees are
issued laptop computers that are configured with a standard image. The image includes an
installation of Office 365 ProPlus that must be activated by the employees.
An employee recently received a new laptop computer to replace an older laptop. The older
laptop will be reimaged. When the employee attempts to start Word for the first time, she
receives a message saying that she cannot activate it because she has already activated
five devices.
You need to help the employee activate Office on her new laptop computer.
What should you do?
A.
Assign a second E3 license to the employee.
B.
Remove the employee’s E3 license and then assign a new E3 license.
C.
Sign in to the Office 365 portal as the employee and deactivate the old laptop.
D.
Sign in to the Office 365 portal by using your Global Admin account and then deactivate
the old laptop.
Correct. https://technet.microsoft.com/en-us/library/gg982959.aspx
There are two correct answers here, but I think it’s D and here’s why.
The question states “You need to help the employee activate Office on her new laptop computer.” Deactivating Office on a particular device for a specific user can be done with either C or D, but the main difference is that with D you are deactivating it for the user. Sure you could walk the user through doing it themselves or have them login for you and then deactivate it, or you could be a bad ass and just do it for them from your Global Administrator account 🙂
Sign into the Office 365 Portal -> Users -> Active Users -> Select User Name -> Edit Office Installations and pick the device you want to remove.
FYI…for those of you needing an explanation logon to your O365 tenant and try it yourself.
I agree with you Justin.
The administrator can not log on as a user risk because it does not know the password.
The word “login as” is an important word.
The administrator can instruct the user how he can log in to your account and deactivate licenses.
This is an argument to me that the correct answer to D. But if Microsoft thinks so, too do not know.
This is definitely ‘D’. You would never login to Office 365 as the User. Users should never give password details. This is wrong….it’s D
Justin, sorry but you are wrong. Only possible solution is [C]
http://blogs.technet.com/b/office_resource_kit/archive/2012/11/28/managing-office-365-proplus-installations-activating-deactivating-and-reactivating.aspx
“Only the signed in user can see this information. Even if you are the administrator for your organization’s Office 365 subscription, you can’t see this information in any of your Office 365 administrative views. This also means you can’t deactivate a user’s installation of Office on a specific computer. More on deactivation in a bit.”
Tony, you should get an Office 365 subscription and actually try it. That article is over 2 years old. The platform does change and the main difference between my answer and yours is I validated it in Office 365.
Fair enough Justin. Unfortunately i do not have the opportunity to test all scenarios. I’ll rely on your answer then. Thanks!
I hear you. Some of these questions are tough if you don’t have the correct license. I have an E3 license, but can’t test some of the lower levels so I’m in the same boat my friend 🙂
I think you will find the answer is C.
The ability to sign in as the admin and remove devices on behalf of the user has only been available in the last few months within O365. The 347 exams are really outdated (references to Lync 2010 etc) so although both C and D are possible answers – I believe C is correct.
Justin and TonyS. This feature was added long after the test was created. This feature was added in 2015.
http://blogs.technet.com/b/odsupport/archive/2015/06/22/office-365-proplus-user-activations-management.aspx
I believe you are correct in most cases Justin, but not in this one.
I passed the exam two days ago and there were two type of questions about this:
***One question was mentioned that you have to “help employee to licence her new …..”
The correct answer for this is
“Instruct her to Sign in to the Office 365 portal as the employee and deactivate the old laptop”
***Another question was mentioned that you have to “licence the new laptop for her …..”
The correct answer for this is
“Sign in to the Office 365 portal by using your Global Admin account and then deactivate
the old laptop.”
Answer would be C as that is the only way to complete this action when these questions were released.
If the question was asked now and exam had been updated then the correct answer would be D.
I took my test today, this question came up but with two answers. The only think I can assume it was asking was the two possible answers, so I checked
Instruct her her to sign in and deactivate a license
Assign a second E3 license
I am not sure if it was correct sorry
Wow – So Jo talk to me in general are the questions still relevant as a whole. Will be taking my exam on Friday.
To me the answer is C. As an admin, I cant see the number of installs done per license. If I have to help her the wording should her said Instruct her to deactivate old laptop.
D is impossible.