What is the MOST appropriate change management procedure for the handling of emergency
program changes?
A.
Formal documentation does not need to be completed before the change
B.
Business management approval must be obtained prior to the change
C.
Documentation is completed with approval soon after the change
D.
All changes must follow the same process
Explanation:
Even in the case of an emergency change, all change management procedure steps should be
completed as in the case of normal changes. The difference lies in the timing of certain events.
With an emergency change, it is permissible to obtain certain approvals and other documentation
on “the morning after” once the emergency has been satisfactorily resolved. Obtaining business
approval prior to the change is ideal but not always possible.