The operations manager has established that prior to building a server, the employee must first check the inventory to make sure that all the spare parts needed are available, they must sign out those parts, and follow a checklist, finally signing and dating it when done. What has the operations manager created?
A.
A baseline
B.
A procedure
C.
A standard
D.
A policy
Explanation:
A procedure is the detailed, step-by-step actions needed to achieve a
task. By contrast, a policy is usually set by upper management, and provides general
expectations or objectives that need to be accomplished. Standards are compulsory
rules that implement policies. They provide uniformity of work quality and worker
behavior by describing how the work will be accomplished. A baseline, on the other
hand, sets the minimum standard for behavior and work quality.