Which of the following processes is a structured approach to transitioning individuals, teams, and
organizations from a current state to a desired future state?
A.
Risk management
B.
Configuration management
C.
Change management
D.
Procurement management
Explanation:
Change management is a structured approach to transitioning individuals, teams, and organizations
from a current state to a desired future state.
Change Management is used to ensure that standardized methods and procedures are used for
efficient handling of all changes. A change is “an event that results in a new status of one or more
configuration items (CI’s)” approved by management, cost effective, enhances business
process changes (fixes) – with a minimum risk to IT infrastructure. The main aims of Change
Management are as follows.
Minimal disruption of services
Reduction in back-out activities
Economic utilization of resources involved in the change
Answer option B is incorrect. Configuration Management System is a subsystem of the overall
project management system. It is a collection of formal documented procedures used to identify
and document the functional and physical characteristics of a product, result, service, or component
of the project. It also controls any changes to such characteristics, and records and reports each
change and its implementation status. It includes the documentation, tracking systems, and defined
approval levels necessary for authorizing and controlling changes. Audits are performed as part of
configuration management to determine if the requirements have been met.Answer option D is incorrect. The procurement management plan defines more than just the
procurement of team members, if needed. It defines how procurements will be planned and
executed, and how the organization and the vendor will fulfill the terms of the contract.
Answer option A is incorrect. Risk Management is a decision-making process that involves the
organization, users, and the project team. It deals with the uncertainties that might occur during the
application development.