You are an enterprise application developer. You create a Microsoft Windows-based application for a high-volume call center.
The Windows-based application performs the following tasks:
The application manages incoming customer calls and requests. The application delivers event information to a company server that consolidates the call statistics into reports.
Your design team recommends an event logging solution for the application to meet the following
requirements:
Minimize customer wait times and increase the number of calls that are handled during the workdays.
Record and log all user activity for historical reporting and auditing. Reliably deliver all event information to a central server. Consolidate all event information on a central server.
You need to identify a delivery mechanism and a data storage solution for event information.
Which option should you choose?
A.
Message Queuing and Microsoft SQL Server
B.
Web services and Microsoft SQL Server
C.
E-mail and Microsoft Exchange Server
D.
.NET Framework EventLog component and Microsoft Windows Server