You are a desktop support technician for your company. The computers in your company run Windows Vista. The computers are encrypted with BitLocker. Each computer’s motherboard contains a Trusted Platform Model (TPM) chip. The password for the BitLocker is stored on the USB drive.
A user reports that her computer does not start. You discover that the computer’s TPM chip is faulty. You need to recover the encrypted data from the user’s computer. What should you do?
A.
Run Windows Recovery Environment (WinRE).
B.
Update the BIOS on the computer motherboard
C.
Replace the computer motherboard with a motherboard of the same brand and firmware as the TPM chip.
D.
Open the text file that BitLocker created from the USB drive. Locate the password and then log on to the BitLocker Drive Encryption Recovery console.