Which two actions should you recommend?

A corporate environment includes Exchange Server 2010 SP1 and client computers that run
Microsoft Outlook 2010. You create a Hierarchical Address Book (HAB). Organizational groups must
be added to the HAB and organized alphabetically. You need to recommend a solution for adding
and alphabetizing the organizational groups. Which two actions should you recommend? (Each
correct answer presents part of the solution. Choose two.)

A.
Modify the PhoneticDisplayName parameter of the security groups.

B.
Create security groups for the organizational groups and designate them as members of the HAB.

C.
Create distribution groups for the organizational groups and designate them as members of the
HAB.

D.
Modify the DisplayName parameter of the distribution groups.

Explanation:
Understanding Hierarchical Address Books
Applies to: Exchange Server 2010 SP2
Topic Last Modified: 2010-09-30
The hierarchical address book (HAB) is a feature in Microsoft Exchange Server 2010 and the
Microsoft Outlook 2010 address book that enables end users to browse for recipients in their
Exchange organization using an organizational hierarchy. In most Exchange 2010 deployments, users
are limited to the default global address list (GAL) and its associated recipient properties.
Additionally, the structure of the GAL often doesn’t accurately reflect the management or seniority
relationships among recipients in your organization. Being able to customize an HAB that maps to

your organization’s unique business structure provides your users with an efficient method for
locating internal recipients.
Using Hierarchical Address Books In an HAB, your root organization (for example, Contoso, Ltd) is
used as the top-level tier. Under this top-level tier, you can add several child tiers to create a
customized HAB that’s segmented by division, department, or any other organizational tier you want
to specify. The following figure illustrates an HAB for Contoso, Ltd with the following structure:
The top-level tier represents the root organization Contoso, Ltd.
The second-level child tiers represent the business divisions within Contoso, Ltd: Corporate Office,
Product Support Organization, and Sales & Marketing Organization.
The third-level child tiers represent departments within the Corporate Office division: Human
Resources, Accounting Group, and Administration Group.
Example HAB for Contoso, Ltd

You can provide an additional level of hierarchical structure by using the SeniorityIndex parameter.
When creating an HAB, use the SeniorityIndex parameter to rank individual recipients or
organizational groups by seniority within these organizational tiers. This ranking specifies the order
in which the recipients or groups are displayed in the HAB. For example, in the preceding example,
the SeniorityIndex parameter for the recipients in the Corporate Office division is set to the
following:
• 100 for David Hamilton
• 50 for Rajesh M. Patel
• 25 for Amy Alberts
Note:
If the SeniorityIndex parameter isn’t set or is equal for two or more users, the HAB sorting order uses
the PhoneticDisplayName parameter value to list the users in ascending alphabetical order. If the
PhoneticDisplayName parameter value isn’t set, the HAB sorting order defaults to the DisplayName
parameter value and lists the users in ascending alphabetical order.
Configuring Hierarchical Address Books

Detailed instructions for creating HABs are included in the topic Configure Hierarchical Address
Books. The general steps are as follows:
Create a distribution group that will be used for the root organization (top-level tier). If desired, you
can use an existing organizational unit in your Exchange forest for the distribution group.
Create distribution groups for the child tiers and designate them as members of the HAB. Modify the
SeniorityIndex parameter of these groups so they’re listed in the proper hierarchical order within the
root organization.
Add organization members. Modify the SeniorityIndex parameter of the members so they’re listed in
the proper hierarchical order within the child tiers.
For accessibility purposes, you can use the PhoneticDisplayName parameter, which specifies a
phonetic pronunciation of the DisplayName parameter. To learn more about the
PhoneticDisplayName parameter and speech recognition, see Understanding Automatic Speech
Recognition Directory Lookups.