You are a Microsoft professional who has three years experience on business processes
and audit procedures. Besides, you have necessary skills to design, implement and
optimize a Software Asset Management (SAM) program. When necessary, you design
solutions to implement and improve the management of software assets by using the SAM
Optimization Model. Currently you are employed in an international company which is
named Wiikigo. You are responsible for the company network and provide technical support
for your company. You are in charge of offering service for a customer named Alex.
According to the requirement of Alex, you attempt to design a SAM program for him.
However, you get little help from Alex’s department managers to provide relevant
information about the SAM program to you, so it is difficult for you to start designing the
SAM program. Then you are asked to solve that problem, after starting designing the SAM
program, what action should be performed?
A.
After starting designing the SAM program, executive authorization should be obtained
from the key stakeholders.
B.
After starting designing the SAM program, the SAM program scope should be defined.
C.
After starting designing the SAM program, a SAM tool should be recommended.
D.
After starting designing the SAM program, specific SAM roles should be assigned.