You are a Microsoft professional who has three years experience on business processes
and audit procedures. Besides, you have necessary skills to design, implement and
optimize a Software Asset Management (SAM) program. When necessary, you design
solutions to implement and improve the management of software assets by using the SAM
Optimization Model. Currently you are employed in an international company which is
named Wiikigo. You are responsible for the company network and provide technical support
for your company. You are in charge of offering service for a customer. For this customer, a
SAM program is maintained by you. Recently in the company of this customer, the company
has purchased a new SAM tool and the SAM program design is complete. In addition, the
SAM program budget is approved and allocated. But the assigned SAM manager quit from
the company. Since you are the technical support, you are asked to maintain the SAM
program. What action should be performed first?
A.
First executive sponsorship needs to be secured.
B.
First the support of the IT department needs to be secured.
C.
First a Microsoft Product License Advisor (MPLA) report needs to be generated.
D.
First you should suggest that a new SAM program needs to be stated.