You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com. All workstations on the ABC.com network have
Windows 7 Professional installed.
You are working on a workstation, named ABC-WS680, which has been assigned to a ABC.com
user, named Amy Walsh. You have been instructed to update the printer connected to ABCWS680 so that Amy Walsh can print graphics at a higher resolution. Subsequent to the update,
Amy Walsh’s workstation reacts in a manner that prevents her from working.
You want to make sure that Amy Walsh’s workstation is returned to its previous state as quickly as
possible.
Which of the following actions should you take?
A.
You should consider rebooting the workstation in Safe Mode, before rolling back the printer
driver.
B.
You should consider uninstalling the printer driver.
C.
You should consider rebooting the workstation using the Last Known Good Configuration.
D.
You should consider rebooting the workstation, and use ASR to restore the workstation.
Explanation: