You have a computer that runs Windows 7. You update the driver for the computer’s video card and the computer becomes unresponsive. You need recover the computer in the minimum amount if time. What should you do?
A.
Restart in safe mode and then roll back the video card driver.
B.
Restart in safe mode and then revert the computer to a previous restore point.
C.
Start the computer from the Windows 7 installation media. Select Repair your computer and then select System Restore.
D.
Start the computer from the Windows 7 installation media. Select Repair your computer and then select System Image Recovery.
Explanation:
If you install a driver that causes your computer to become unstable, you should first attempt to roll back the driver.
If this does not solve the problem, you can restore system files and settings by performing a system restore to restore the computer to its last system restore point. A system restore returns a computer system to a selected restore point. System restores do not alter user files. Note that a system restore is not the same as a System Image restore.
If the computer became unresponsive, how can you use the built in Windows system restore option? Seems to me you would need to re-boot and select Last Known Good Config. The question has conflicting statements but since it mentioned “you tried to uninstall the app” I assume you still have access to Windows utilities and the computer IS responsive. The unidentifed question is “how unresponsive is the computer?”
Bruce, it must be assumed that the computer is responsive after the restart because it states that you are able to attempt an uninstall. You cannot use Last Known Good Configuration because it restores from a backup from the last time the system booted correctly, which is after the app was installed (because the computer was restarted).