###BeginCaseStudy###
Case Study: 4
Margie’s Travel
Scenario:
You are an enterprise desktop support technician for Margie’s Travel. Margie’s Travel is a
company that specializes in booking travel for large corporations. The company has a main
office in New York and operates a call center in New York and a call center in Los Angeles.
The company has 1,000 employees.
Active Directory Configuration
The network contains an Active Directory forest named margiestravel.com. The functional
level of the forest is Windows Server 2008 R2. The Active Directory sites are configured as
shown in the following table.
All sites connect to each other by using high-speed WAN links.
Server Configuration
The relevant servers are configured as shown in the following table.
Security Configuration
The relevant security settings for the domain are configured as shown in the following table.
The relevant network policies on the NPS servers and the RRAS servers are configured as
shown in the following table.
User Information
All client computers run Windows 7 Professional. Sales staff is located in the main office and
uses portable computers. All portable computers are members of the MargiesTravel\Wireless
group.
Application Configuration
Call center staff uses a custom application to book airline tickets. The application is packaged
as an MSI file and is signed by using a code signing certificate that was issued by CA3. The
application is published by using Group Policies.
###EndCaseStudy###
You deploy Microsoft Office 2007 to a pilot group in the main office. Users in the pilot group report
that all of the Office 2007 applications run successfully. You deploy Office 2007 to users in the New
York call center. The call center users report that they are unable to launch the Office 2007
applications. You need to ensure that the call center users can run all of the Office 2007 applications.
What should you do?
A.
Modify the AppLocker rule.
B.
Disable User Account Control (UAC).
C.
Deploy the 2007 Office system Administrative Template files.
D.
Configure the Office 2007 applications to run in Windows Vista compatibility mode.