You are a member of the CsAdministrator group that supports the Microsoft Lync datacenter for
your company. The datacenter consists of one pool that is running Microsoft Lync Server 2013. You
deploy a managed response group. The agent participation policy is set to Formal and the routing
method is set to Longest Idle. All agents have been logged in for more than four hours. On average,
each agent responds to five calls per hour. One agent has not received any calls. All of the other
agents have received calls. You need to ensure that all agents can receive calls through Response
Groups. What should you do?
A.
Enable Agent Anonymization.
B.
Disable Agent Anonymization.
C.
Turn off Enhanced Privacy Mode.
D.
Turn on Enhanced Privacy mode.