DRAG DROP
You are helping your customer perform a side-by-side migration from Microsoft Lync Server 2010 to
Microsoft Lync Server 2013 Your customer’s Lync environment currently includes the following:
• Lync Server 2010 Pool with two Enterprise Edition Front End servers
• Lync Server 2010 Mediation Server pool with one Mediation Server
• Lync Server 2010 Edge pool with one Edge Server
• Lync Server 2010 Audio/Video (A/V) pool with two A/V Servers
• Lync Server 2010 Monitoring and Archiving Server
• Lync Server 2013 Pool with three Enterprise Edition Front End servers and collocated
Mediation Server pool
• Lync Server 2013 Persistent Chat server pool with two servers
• Lync Server 2013 Edge Server pool with two servers
• Two Session Initiation Protocol (SIP) trunks connected to Lync Server 2010 Mediation Server
• Two SIP trunks connected to Lync Server 2013 Front End Pool Mediation server pool
Your customer moves a batch of users to Lync Server 2013. One user reports that when she
escalates the IM conversation to an Audio/ Video conference with her colleague who is on Lync
Server 2010, audio and video quality become choppy. She also reports that the bars change from
green to orange to red. Users who are on Lync Server 2010 do not report any problems with audio or
video quality. The Lync Server 2013 user reports that after a few minutes, everything starts working
fine. You discover that the Lync 2013 user is using a home Wi-Fi connection. You start a Lync 2010
client on a test computer and sign in with a Lync Server 2010 test user account. You start a Lync 2013
client on a second test computer and sign in with a Lync Server 2013 test user account. You re-create
the problem by using two test user accounts and collect the following information:
• log file from each client
• Lync events from each client
• log files from both Front End Server pools
• Lync Server event from Lync Server 2013 pool
• Network Monitor data on Edge Server
• Network Monitor data on the test computer that has Lync 2013
You need to analyze the logs and packet data to diagnose the problem.
Which three steps should you perform in sequence? (To answer, move the appropriate three actions
from the list of actions to the answer area and arrange them in the correct order.)
Answer: 
Explanation: