DRAG DROP
You support a customer whose network environment includes a Microsoft Lync Server 2013
Standard Edition deployed for instant messaging (IM), presence, voice, video, audio conferencing,
video conferencing, and Enterprise Voice workloads. Your customer also has an IP Private Branch
Exchange (PBX), which the company plans to decommission within the next three months. Your
customer has deployed a session initiation protocol (SIP) trunk solution from a service provider with
the Lync Server 2013 environment. You are also using a media gateway connecting the Lync Server
2013 and IP PBX for voice between the IP PBX phones and the Lync 2013 phones. You have
eliminated the Tl connection to the IP PBX and you are using Lync 2013 Enterprise Voice services for
all public switched telephone network (PSTN) calls for all users. IP PBX phone users connect to the
company meeting by using Lync’s dial-out capability. IP PBX phone users report the following issues:
• The name and number displayed for incoming calls are incorrect.
• When users make outgoing calls, call quality deteriorates over time to the point that they
cannot hear the other participants.
• Outgoing calls to PSTN sometimes get re-order tones.
• Users who join the conference by using the Call Me feature report issues with incoming calls,
affecting both display and voice quality.
You are unable to reproduce the issues by using test phone lines on IP PBX and test Lync client
accounts on Lync Server 2013.
You decide to use a user’s telephone to try to reproduce the problem.
You need to capture troubleshooting details from the Lync Server 2013 environment of a test call
that uses the executive IP PBX
Which four commands should you run in sequence? (To answer, move the appropriate four actions
from the list of actions to the answer area and arrange them in the correct order.)
Answer: 