Which of the following statements are true about the Information Technology Infrastructure
Library? Each correct answer represents a complete solution. Choose all that apply.
A.
It illustrates organization-specific tasks and checklists that are used by an organization for
establishing a maximum level of competency.
B.
It mainly focuses on aligning IT services with the needs of business.
C.
It is a set of good practices for IT service management (ITSM).
D.
It is used to demonstrate compliance and to measure improvement.
Explanation:
The Information Technology Infrastructure Library (ITIL) is a set of good practices for IT service
management (ITSM). It mainly focuses on aligning IT services with the needs of business. In its
current form (known as ITILv3 and ITIL 2011 edition), ITIL is published in a series of five core
publications, each of which covers an ITSM lifecycle stage. ITILv3 underpins ISO/IEC 20000
(previously BS15000), the International Service Management Standard for IT service management,
although differences between the two frameworks do exist.
ITIL illustrates procedures, tasks and checklists that are not organization-specific, used by an
organization for establishing a minimum level of competency. It helps an organization to establish abaseline from which it can plan, implement, and measure. It is used to demonstrate compliance and
to measure improvement.