When troubleshooting server based issues and server equipment problems, which of the following should be your first step in isolating the specific issue?
A.
Determine which personnel are accountable for the resolving the specific problem.
B.
Gather information on the issue.
C.
Test the specific server system to isolate problem types.
D.
Look for information in operating system errors, critical events, and error logs.
Explanation:
The first step in troubleshooting server based issues, and a server equipment problem is to gather information on the issue. This usually involves direct communication with the individual that reported the issue. In this initial troubleshooting step, you should investigate whether the user is possibly the source of the issue. Determine whether the user understands how the system should be used, and whether the user performed an invalid transaction.
Incorrect Answers:
A: Determining which personnel are accountable for the resolving the specific problem usually follows after you have gathered sufficient information on the issue. You need to understand what the issue is before you can escalate it to the appropriate personnel accountable for the resolving the specific problem.
C, D: Testing the specific server system to isolate problem types and looking for information in operating system errors, critical events, and error logs usually make up the last steps in troubleshooting server based issues and server equipment problems.
References:Charles J. Brooks, Server+ Certification Exam Cram 2 (Exam SK0-002), QUE Publishing, Indianapolis, 2006, pp. 486-488.