In order to troubleshoot server based issues and server equipment problems, you need to know to which support personnel specific issues should be escalated. To which of the following support personnel would network configuration issues typically be referred to?
A.
Network administrators
B.
Computer technicians.
C.
IT administrator
D.
IT Help Desk personnel.
Explanation:
Network configuration issues are referred to network administrators Incorrect Answers: B: Server hardware failures would usually be passed to computer technicians.
C: Network and computer operation issues are typically referred to IT administrators.
D: Small, simple operating system issues are usually passed to the IT Help Desk personnel.
References:
Charles J. Brooks, Server+ Certification Exam Cram 2 (Exam SK0-002), QUE Publishing, Indianapolis, 2006, pp. 487-488.