You are creating a case from an email message by using the Microsoft Dynamics CRM
Outlook client. You need to complete the task by using the least number of steps.
What should you do?
A.
Create a new case from the Outlook email message by using the Track and Convert To
Case features. Set the Customer field of the case to the account of the person who sent the
email message.
B.
Track the email message from Outlook in Microsoft Dynamics CRM.
Create a case in Microsoft Dynamics CRM and set the Customer field of the case to the
account of the person who sent the email message.
Change the Set Regarding field on the email message to the case.
C.
Track the email message from Outlook in Microsoft Dynamics CRM by using the Track
feature.
Use the View in CRM feature to open the Microsoft Dynamics CRM email record.
Convert the Microsoft Dynamics CRM email message to a case after the Microsoft Dynamics
CRM email record opens.
D.
Create a new case from the Outlook email message by using the Set Regarding feature.
Set the Customer field of the case to the account of the person who sent the email message.