Which condition must be true before you can close a case?

Which condition must be true before you can close a case?

Which condition must be true before you can close a case?

A.
The case must NOT be marked as high priority.

B.
All knowledge base articles that the case references must be active.

C.
All activities that are related to the case must be in a closed state.

D.
All activity parties for activities that are related to the case must be active customers.



Leave a Reply 0

Your email address will not be published. Required fields are marked *