Which of the following statements is true regarding log files that are downloaded from Cisco TMS?
A.
Cisco TMS log files can only be accessed from the web interface.
B.
Downloaded Cisco TMS log files are packaged in a zipped archive.
C.
Only Cisco support representatives are able to download log files from Cisco TMS.
D.
Cisco TMS log files can be downloaded by going to Status > Logs and clicking the Download Log Files
button.
E.
The Cisco TMS log files are named Audio.log, Audit.log, Client.log, GStreamer.log, SIP.log, and TAF.log.
Explanation:
Downloaded Cisco TelePresence Management Suite (TMS) log files are packaged in a zipped archive. Log
files can be helpful when attempting to diagnose problems. Anyone with access to the Cisco TMS can
download log files, not just Cisco support representatives.
To download a zipped archive of log files from Cisco TMS, you should select Administrative Tools > TMS
Server Maintenance > Download Diagnostic Files on the web interface; on versions prior to 14.3.1, you should
select Administrative Tools > TMS Server Maintenance > Download Log Files. Cisco TMS log files are not
available solely through the web interface; Cisco TMS log files can be accessed individually by browsing to the
correct directory on the Cisco TMS server.
You cannot download log files by going to Status > Logs on a Cisco TMS server. However, to download Cisco
TelePresence Video Communication Server (VCS) provisioning logs, you should select Status > Logs > Event
Log.
The Cisco TMS log files are not named Audio.log, Audit.log, Client.log, GStreamer.log, SIP.log, and TAF.log.
These are the names of log files for Cisco Jabber Video for TelePresence, also known as Movi. These log files
are stored in a hidden directory.Cisco: Cisco TelePresence Management Suite Provisioning, Troubleshooting Guide (PDF)
Cisco: Cisco TelePresence Management Suite 14.3.1, Software Release Notes (PDF)