DRAG DROP
Drag the employee designation to right on role they play.
Explanation:
There are four major roles involved with the change management process, each with separate and distinct responsibilities. In the order of their involvement in a normal change, the roles are:
• Change initiator: The change initiator is the person who initially perceives the need for the change and
develops, plans, and executes the steps necessary to meet the initial requirements for a Request for
Change (RFC). like product manager, network architect, network engineer, service manager, security
manager or support tier 1,2,3
• Change manager: Larger organizations require a dedicated change manager who is responsible for all
changes
• Updating and communicating change procedures• Leading a team to review and accept completed change requests with a focus on higher-risk changes
• Managing and conducting periodic change review meetings
• Compiling and archiving change requests
• Auditing network changes to ensure that:
– Change was recorded correctly with work matching the RFC
– Change had appropriate risk level
– Configuration items were updated appropriately
– Documentation was updated appropriately
• Change communication and notification
• Managing change postmortems
• Creating and compiling change management metrics
• Change advisory board: The change advisory board (CAB) is a body that exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes.
When a CAB is convened, members should be chosen who are capable of ensuring that all changes
within the scope of the CAB are adequately assessed from both a business and a technical viewpoint.
The CAB may be asked to consider and recommend the adoption or rejection of changes appropriate for
higher-level authorization and then recommendations will be submitted to the appropriate change authority.
Potential members include:
Customers
User managers
User group representatives
Applications developers/maintainers
Specialists/technical consultants
Services and operations staff, such as service desk, test management, continuity management, security,
and capacity
Facilities/office services staff (where changes may affect moves/accommodation and vice versa)
Contractors’ or third parties’ representatives, in outsourcing situations, for example
Other parties as applicable to specific circumstances (such as marketing if public products are affected).
• Change implementation team (operations)
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458050.html