Drag the employee designation to right on role they play.

DRAG DROP
Drag the employee designation to right on role they play.

DRAG DROP
Drag the employee designation to right on role they play.

Answer:

Explanation:
There are four major roles involved with the change management process, each with separate and distinct responsibilities. In the order of their involvement in a normal change, the roles are:
• Change initiator: The change initiator is the person who initially perceives the need for the change and
develops, plans, and executes the steps necessary to meet the initial requirements for a Request for
Change (RFC). like product manager, network architect, network engineer, service manager, security
manager or support tier 1,2,3
• Change manager: Larger organizations require a dedicated change manager who is responsible for all
changes
• Updating and communicating change procedures• Leading a team to review and accept completed change requests with a focus on higher-risk changes
• Managing and conducting periodic change review meetings
• Compiling and archiving change requests
• Auditing network changes to ensure that:
– Change was recorded correctly with work matching the RFC
– Change had appropriate risk level
– Configuration items were updated appropriately
– Documentation was updated appropriately
• Change communication and notification
• Managing change postmortems
• Creating and compiling change management metrics
• Change advisory board: The change advisory board (CAB) is a body that exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes.
When a CAB is convened, members should be chosen who are capable of ensuring that all changes
within the scope of the CAB are adequately assessed from both a business and a technical viewpoint.
The CAB may be asked to consider and recommend the adoption or rejection of changes appropriate for
higher-level authorization and then recommendations will be submitted to the appropriate change authority.
Potential members include:
Customers
User managers
User group representatives
Applications developers/maintainers
Specialists/technical consultants
Services and operations staff, such as service desk, test management, continuity management, security,
and capacity
Facilities/office services staff (where changes may affect moves/accommodation and vice versa)
Contractors’ or third parties’ representatives, in outsourcing situations, for example
Other parties as applicable to specific circumstances (such as marketing if public products are affected).
• Change implementation team (operations)
http://www.cisco.com/c/en/us/products/collateral/services/high-availability/white_paper_c11-
458050.html



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