You work on an incident ticket regarding a customer complaint about Internet connection. After
investigating the incident, you identify the problem as being caused by a port that was mistakenly
shut down. What should you do first?
A.
Escalate this incident as a problem.
B.
Make sure that this incident is managed and that it is being fixed as soon as possible.
C.
Set a maintenance window to do a no shutdown command on the port.
D.
Try to identify other potential problems in the network that are similar to the one that has just
been identified.