Which two steps should be taken before this incident is escalated to the carrier?

A customer calls the service desk and reports a reachability problem between two offices. The
service desk determines that the link that connects one of the offices to the edge router is down.
Which two steps should be taken before this incident is escalated to the carrier? (Choose two.)

A customer calls the service desk and reports a reachability problem between two offices. The
service desk determines that the link that connects one of the offices to the edge router is down.
Which two steps should be taken before this incident is escalated to the carrier? (Choose two.)

A.
Issue a shutdown then a no shutdown to the interface on the CPE device.

B.
Reboot the edge router.

C.
Reboot the customer premises router.

D.
Check syslog and verify what time the link went down.



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