Several customers are complaining about slow network throughput when trying to access a
company document management system. This slow throughput is impacting business for these
customers due to lost productivity. The service desk followed normal procedures, was unable to
resolve the problem, and escalated the trouble ticket to you, the Tier 2 NOC engineer. You have
done your own analysis and believe that you have found the root cause but are not entirely
certain.
Which three steps should you take to verify your resolution? (Choose three.)
A.
Implement your fix at one location to verify that it fixes the problem.
B.
Determine what the expected throughput is compared to what is being observed.
C.
Identify when the problem started and correlate to recent change activity.
D.
Determine what specific locations have the problem.
E.
Create a contingency plan in case your analysis is wrong.