Which two steps should you take before requesting that a technician be dispatched to the location to replace the card?

You are working at a large service provider supporting the core MPLS network. You have
determined that a line card in one of the core routers has failed. Which two steps should you take
before requesting that a technician be dispatched to the location to replace the card? (Choose
two.)

You are working at a large service provider supporting the core MPLS network. You have
determined that a line card in one of the core routers has failed. Which two steps should you take
before requesting that a technician be dispatched to the location to replace the card? (Choose
two.)

A.
Reboot the router.

B.
Reboot the line card.

C.
Send syslog messages and SNMP traps of the failed line card to the vendor for analysis.

D.
Administratively shut down all interfaces on the failed line card.

E.
Remove all configuration for links on the failed line card.



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