You are employed in a service provider NOC as a Tier 3 NOC engineer. The company has
decided to expand its business services that it currently offers to customers. The new service
involves Software as a Service. You have reviewed the rollout plan that was provided by
engineering to the NOC. Because this service is new to the industry, the NOC support staff does
not have the necessary background. You, however, are well-versed in the technology.
Which two actions should you take? (Choose two.)
A.
Design new firewall rules for Software as a Service (SaaS) traffic.
B.
Deliver a Transfer of Information session to all Tier 1 and 2 NOC support staff.
C.
Create a troubleshooting guide.
D.
Load new MIBs into the NMS to support the new service.