Which Cisco Unified Contact Center Express core system software component communicates with
Cisco Agent Desktop for agent state control and call control?
A.
Unified CCX Engine
B.
Database
C.
Monitoring
D.
Recording
E.
RmCm
Explanation:
The Unified CCX Engine enables you to run multiple applications to handle Unified CM Telephony
calls or HTTP requests. The Unified CCX Engine uses the Unified CM Telephony subsystem to
request and receive services from the Computer Telephony Interface (CTI) manager that controls
Unified CM clusters. The Unified CCX Engine is implemented as a service that supports multiple
applications. You can use a web browser to administer the Unified CCX Engine and your Unified
CCX applications from any computer on the network. Unified CCX provides you the following two
web interfaces: