Which two guidelines are recommended when configuring agent phones for Cisco Unified CCX
agents? (Choose two.)
A.
In the Multiple Call/Call Waiting Settings section, set the Maximum Number of Calls to 2.
B.
In the Multiple Call/Call Waiting Settings section, set the Busy Trigger value to 2.
C.
The Unified CCX extension for the agent must be listed within the top four extensions on the
device profile.
D.
In the Multiple Call/Call Waiting Settings section, set the Maximum Number of Calls to at least 3.
E.
Always enable SRTP when configuring an agent phone.
Explanation:
Follow these guidelines when configuring agent phones for Unified CCX agents:
Enter search criteria to locate a specific phone and click Find. A list of phones that match the
search criteria is displayed. Click the device name of the phone to which you want to add a
directory number. The Phone Configuration window is displayed.
In the Unified Communications Manager Administration Phone Configuration web page, select the
required Association Information (on the left) to get to the Directory Number Configuration web
page. On this page, make the following changes: