An organization wants to collect an account number from a customer via IVR prompting.
Then, using a keystroke macro, the customer wants to insert the account number into the
account number field in the agent’s CRM desktop application. The keystroke macro will also
initiate the CRM desktop application, executing a database lookup from the CRM Database
server to retrieve the customer record. Assuming the organization wants the lowest cost
solution, what product does this organization need for this capability?
A.
Cisco Unified CCX Standard
B.
Cisco Unified IP IVR
C.
Cisco Unified CCX Enterprise
D.
Cisco Unified CCX Enhanced
E.
Cisco Unified CCX Premium