In troubleshooting a network incident, you found that the incident is the result of a known error.
According to the ITIL® v3 framework, which of the following is an appropriate way to resolve the
issue?
A.
Understand the business case and get approval.
B.
Fix the incident and open a request for change immediately.
C.
Update the incident report with closure categorization.
D.
Test it in the development environment.
Explanation: