According to the ITIL® v3 framework, what are two types of high priority escalation processes
within incident management? (Choose two.)
A.
functional
B.
procedural
C.
conceptual
D.
hierarchical
E.
remedial
what are two types of high priority escalation processes within incident management?
According to the ITIL® v3 framework, what are two types of high priority escalation processes
within incident management? (Choose two.)