According to the ITIL® v3 framework, which process will improve first-line resolution rates for
incidents reported to the service desk?
A.
event management
B.
incident management
C.
problem management
D.
service management
E.
access management
which process will improve first-line resolution rates for incidents reported to the service desk?
According to the ITIL® v3 framework, which process will improve first-line resolution rates for
incidents reported to the service desk?